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Software Support


Software Support provides training, support and installations for Management Information Systems (MIS) used by schools; this includes a range of third-party applications.  

The team is fully accredited to provide training and support for SIMS, Arbor and ScholarPack.  Unlimited training is provided as per the SLA offer. The team also provides training and support for MS Office.

We work in partnership with other LA teams and external providers.

The support we provide enables schools to meet their statutory obligations by recording and retrieving data effectively.

Meet the Team

  • Lorraine Mitchell - Team Manager
  • John Williams - Senior IT Officer
  • Sharna Brisk - Senior IT Officer
  • Emma Murphy - Senior IT Officer
  • Alex Lewis - ICT Technician
  • Chris Scott - ICT Technician
  • Jill Potter - ICT Technician
  • Beth Waller Trainee ICT Technician

Training Courses

We offer a range of courses for various roles in schools, such as Office Staff, Business Managers, Senior Leaderships, Exams Officers, Timetablers and much more.

We offer courses in Microsoft Office and multiple MIS systems such as SIMS, Arbor and ScholarPack

Here are some of the courses we offer:

MIS Training

  • Overview
  • Pupil Details
  • Reporting
  • Attendance

Microsoft Office

  • Word Introduction
  • Word Mail Merge
  • Excel Introduction
  • Excel Advanced

For a full list of courses, please contact the Team.

Training Requests

If you would like to book onto one of our courses please fill out the form below. 

Making a Payment

Please use the link to make an online payment for training.

Choose the following:  Pay online by Card & ICT Training Courses.



Service Level Agreement Information:

Please click on the link below to view a detailed version of the Service Level Agreement 2021/22:


Team Newsfeed: 

Support Learn Achieve 2021:

Thanks to all that attended our event & congratulations to South Wirral High School and Eastway Primary School for winning prizes this year! 

All information will be sent to schools via email. 


Training Room Update:

Some exciting news, we are in the process of getting a new training room. We are hoping it will be ready for September.

Location- Ridgeway CLC Building (Lots of parking)


CLC Building CLC1

TrainingRoomComputers               BreakoutRoom


Lead Contact Officer

Lorraine Mitchell, Team Leader
Telephone: 0151 666 3840
Email: lorrainemitchell@wirral.gov.uk


Helpdesk Contact Information

Email: softwaresupport@wirral.gov.uk
Telephone: 0151 666 4446
Helpdesk open at 9am-5pm from Monday to Friday